Refund Policy – My Diary Pvt Ltd

Thank you for shopping at mydiary.lk. We value your satisfaction and strive to provide you with the best shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns
We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Refunds
Once we receive your returned item and inspect it, we will notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment. Please note that the refund will exclude any shipping charges incurred during the initial purchase.

Exchanges
If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 7 days of receiving your order. We will provide further instructions on how to proceed with the exchange.

Non-Returnable Items
Certain items are non-returnable and non-refundable. These include:

• Gift cards

• Downloadable digital products or online courses

• Personalized or custom-made items

• Perishable goods (e.g., food items)

Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.

Return Shipping
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label.

Processing Time
Refunds and exchanges will be processed within 5–7 business days after we receive your returned item. Please note it may take additional time for the refund to appear in your account depending on your payment provider.

Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team at support@mydiary.lk.